We’re committed to making your experience as smooth and straightforward as possible.
We clean during both. Our cleaning staff is able to clean day and night, depending on your preference.
Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff are insured and bonded, and Modern keeping will coordinate all necessary documentation with your building manager.
We use and provide environmentally friendly supplies (besides our EPA-registered disinfectants) and nearly all equipment required for cleaning your apartment, with a few exceptions.
We do not provide:
Vacuum; Conventional mop and bucket; Step stool; Toilet brush; or Specialty products, including, but not limited to: Heavy-duty bathroom cleaner; Wood cleaner; Bleach; or Stainless steel cleaner.
We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.
Whether or not you're at the space during your cleaning appointment is up to you! When you make a booking, you'll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there's no need for you to be home. Or, feel free to stick around during the clean (but please follow social distancing guidelines). Whatever you're most comfortable with is fine.
In any case, please don't forget about your appointments. We'll remind you with an email or text message, but if the cleaner can't get in the door by following your entry instructions, or if you aren't home when you said you would be, you'll be charged a lock-out fee.
We get it right or we make it right.
If you’re not satisfied with your clean, you can request a free reclean.
We accept all major credit and debit cards with a MasterCard, Visa, Discover, American Express logo, Zelle, and Check.
We do not accept cash payments.
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